Complaints Policy

  • Consumers are entitled to rights under the warranty.
  • In the case of entrepreneurs, liability under the warranty is excluded.

The complaint may be submitted by the Customer:

  • in electronic form via e-mail to the following address:
    sklep@mag-complex.pl
  • in electronic form via the contact form on the website of the Online Store in the tab "contact".

The notification should include:

  • name and surname of the claimant, e-mail address and address to which the goods are to be sent back after repair.
  • a scan of the proof of purchase
  • subject of the complaint
  • description of the defect (possibly a photo of the defect)

Depending on the product

  • we send the service or courier to the buyer's address (bulky goods)
  • we send spare parts (defective parts should be sent to the address indicated by the Seller within 14 days of receiving the shipment with new parts)

The seller considers the complaint within 14 days from the date of its receipt.

The response to the complaint is sent to the e-mail address provided by the customer.

Product return policy

Pursuant to the Consumer Rights Act of May 30, 2014, the buyer has 14 days from the date of receipt of the goods to send a declaration of withdrawal from the contract.

The return of the item by the consumer should take place immediately, not later than within 14 calendar days from the date of sending the statement.

The reimbursement of funds by the Seller will take place after receipt of the return of the goods in a condition that does not bear traces of use and without damage.

The buyer returns the goods on his own and bears the costs of returning it.

Returned goods must be sent back together with the proof of purchase.

Correspondence address:

Mag-Complex
Pólko 12,
83-130 Pelplin
tel.: +48 533 451 444
e-mail: sklep@mag-complex.pl